Have you emailed Harmless for self harm support but not received a response? There may be a good reason…


We have become aware of people contacting us but thinking they’re not getting a response. There may be a good reason! Please read on. . .

We will try to get back to everyone who contacts us, and have systems in place to ensure that happens in the vast majority of cases.

The most likely occurrence is that our email reply has been sent to your junk folder (and not your inbox). We ask everyone to please check and add us as a safe sender. This is particularly true of those using outlook or hotmail.

It is important to remember our email support ends in .org.uk and not .co.uk or .com.

Did you get an auto response message when submitting a message online? If not, there is a good chance it didn’t send correctly. Also, our email support system sends an auto reply. If you did not get one, something may have gone wrong and we kindly ask you to try again or look in your jump or spam folder.

If you don’t provide an email address, we may be unable to respond to your message. This is because our email support is only set up to respond to those people who provide a working email account. We will be able to make contact using a phone number, but this will cause a delay in getting back to you.

When you send an email message, we usually need more information before we can support you further. This is because we have to keep you safe, and ensure you get the right help. If you do not get back to us with the information requested, we may be unable to support you fully until we do.

We take confidentiality seriously and are unable to confirm or deny if someone has contacted us unless they have given consent for us to do so. This is true of anyone aged 11 or over. That could mean you are under the impression we have not responded, however, it is possible that we have done but we have to maintain a level of confidentiality.

Sometimes we have responded but the time isn’t right for that person. They may chose to not opt in to services, or not engage with us. That is fine, and we are here when you need us and when you are ready. As mentioned above, Harmless will not confirm or deny if that person has or hasn’t responded unless we have consent. If a loved one has said we have not made contact, it could be they are not ready to engage. Remember, seeking support is often a difficult and daunting experience. This is especially true for those who may have been let down by services elsewhere. We would encourage family members and friends to support them during this distressing time, and seek help themselves in the meantime. We have a friends and family leaflet available if you need it. Also, we hold a monthly drop in service which often helps overcome barriers and challenges of accessing support.

Harmless aim to respond to emails within 5 working days, however, this may increase during busy periods. Please bear with us.

We do not get funding for our email support service. This is paid for by Harmless’ own generated income such as donations and training sales. That means we sometimes have to prioritise our funded face to face services during peak times. This can lead to a delay, but this is rare.

We are here to support you for as long as you need, but Harmless and The Tomorrow Project do not have the resources to provide immediate responses. If you need urgent help, we encourage you to contact one of the services below:

  • Samaritans on 116 123 (Listening support available 24/7, for all ages)
  • SaneLine 0300 304 7000 (Out of hours support service for those aged 16 and over, available 4.30pm until 10.30pm)
  • If you are experiencing a mental health crisis and need support, you can text SHOUT to 85258. (The service is available to all ages, available 24/7)
  • Childline at www.childline.org.uk (Phone, webchat, or email service for those aged 18 years old and under, available 24/7)
  • Hope Line on 0800 068 41 41 (For young people under the age of 35, open 10am – 10pm weekdays; 2pm – 10pm weekends; 2pm – 10pm bank holidays)
  • The Mix at www.themix.org.uk/ (Phone, webchat, or email service for those aged under 25 years old, opening times vary)
  • If you have an urgent medical problem and you’re not sure what to do, please contact NHS 111 (Available to all ages, 24 hours a day, 7 days a week)

Finally, on the very rare occasion your email has been overlooked, please contact us by emailing info@harmless.org.uk directly. Your email is important to us, and we are here to support you. We know that people who reach out to us are often in distress, and we are here for you as best we can. Remember, life can get better with the right help.

For and on behalf of The Harmless Team

Today, our wonderful colleague and friend Val, has left her Senior Therapist role at Harmless. 

Val has been working for Harmless since 2013, but joined our organisation as a volunteer before she started her counselling role.

Over the years, Val has helped countless number of people with their recovery, and for the many who met her, life got better thanks to her valuable support.

On her last day, The Harmless team presented Val with flowers, and a memory book which contained messages from colleagues and photos from her time with us.

From everyone at Harmless and The Tomorrow Project, we wish Val all the very best in the future. She knows that she will always be part of the Harmless family!

FREE Mental Health & Suicide Prevention / Intervention training in Nottinghamshire!

Nottinghamshire County Council have commissioned Harmless to deliver a range of Mental Health awareness and Suicide prevention accredited courses

Please note, you must be a resident or supporting people who reside in Nottinghamshire to qualify for a place on this training course.

To book onto a course, please click the following link: https://www.eventbrite.co.uk/o/harmless-lets-talk-training-14795237737

To book onto a course, please click the following link: https://www.eventbrite.co.uk/o/harmless-lets-talk-training-14795237737

Level 1 Mental Health and Suicide Awareness training

  • Half day course
  • Suitable for members of the community and volunteers
  • To increase awareness of people in communities and volunteers involved in community schemes about mental health and suicide prevention and to reduce stigma

Level 2 Mental Health and Suicide Awareness training

  • Half day course
  • Suitable for third sector frontline workers working with adults with low level mental health support needs (who are able to self-manage)
  • For up-skilling frontline workers e.g. community health champions to work alongside social prescribing/community support models with adults with low level mental health support needs who are able to self-manage

Level 3 Mental Health intervention training

  • Half day course
  • Suitable for third sector frontline workers working with adults known to be vulnerable to poor mental health (medium mental health needs/ may have more than one coexisting physical/mental health condition)
  • For up-skilling frontline workers who have contact with adults with medium mental health support needs who may have one or more additional co-existing condition e.g. a long term condition such as type 2 diabetes and require support from more than one agency

Level 4 Suicide intervention training

  • Full day course
  • Suitable for third sector frontline workers working with adults vulnerable to suicide risk
  • For skilling up workers to recognise the signs of suicidal risk, increase confidence in initiating a conversation and gain prevention and intervention skills to support individuals to seek appropriate help.


For more information feel free to speak to a member of Let’s Talk Training

  • Email: training@harmless.org.uk
  • Phone: 0115 880 0281

Would you like to work for Harmless as part of our clinical team?

Harmless are pleased to offer an exciting opportunity for a Specialist Therapist to join our passionate team and help us save lives. We are looking for a dynamic individual, who is willing to develop their skills; work outside the box and challenge themselves in order to do whatever is required to help people attain recovery.

We are currently recruiting for a Specialist Therapist to join the Harmless team (both part time and full time available). The deadline for applications is Monday 11th March 2019 at 12pm, with interviews to take place in the week commencing 18th March 2019.

Please click here to download the application pack for this role.

This role is particularly well suited to those early in their career looking for a long term opportunity to develop as a specialist therapist. Work as part of this role will take place across Nottinghamshire & Leicestershire therefore ability to drive and access to a car is essential.

Please submit all applications and any questions regarding these positions to admin@harmless.org.uk by the above deadline. Any applications received after the deadline may not be considered.


JOB TITLE: Specialist Therapist

HOURS: Up to 37.5 hours per week
(Both part time and full time available)

SALARY: Up to £23,250 per annum
(Depending on experience)

These positions has been funded by Children in Need & The Big Lottery Fund.

If you have any questions regarding either of the roles or the application process, please contact us by calling 0115 880 0280 or email admin@harmless.org.uk.

FREE Mental Health Awareness Training in Derbyshire

Harmless are running FREE Mental Health Awareness training sessions in January for those working with Derbyshire county residents.  Please see below for further details and how to book your place:

Friday 18th January 2019 in Ripley.

To book your place, please visit: https://www.eventbrite.co.uk/e/free-derbyshire-county-mental-health-awareness-training-ripley-tickets-52351237962


Monday 21st January 2019 in Ashbourne.

To book your place, please visit: https://www.eventbrite.co.uk/e/derbyshire-county-mental-health-awareness-training-ashbourne-tickets-53724378061

If you would like more information on these training sessions, please contact us on 0115 880 0281 or email training@harmless.org.uk.

NEW Creative Therapy Group for Young People

Harmless will be beginning a new creative therapy group. The creative therapy group will be for individuals aged between 13 and 15 years, with weekly sessions focusing on expression of emotions, connections and self esteem.

The aim of the creative therapy groups is to assist young people to find a way of expression that helps them connect with their emotions. This will include techniques that can be used for self expression and personal growth.

The Creative Therapy Group sessions will be held weekly on a Wednesday Evening 4.30 until 6.30 pm.

If you know of any young people who you think would be interested in attending this group, or to find out more information, please feel free to contact info@harmless.org.uk

World Kindness Day

Tuesday 13th November 2018 is world kindness day.

On this day people attempt to make the world a better place by celebrating and promoting good deeds and pledging acts of kindness.

These deeds can be as random acts of kindness such as holding doors open or complimenting someone.

Being nice can reduce the stress and negative feelings another person may feel. It can also improve your physical health too.

A core purpose of every organisation should be to create a safe inclusive environment, at Harmless we embody human kindness and foster a culture of support and collaboration. We are huge believers in the power of kindness, particularly in creating and fostering greater kindness through friendship and being good to one another.

Here are five things that everyone can do to be more inclusive. I challenge everyone to do more random acts of kindness daily:

  • Be kind
  • Be safe
  • Make positive choices
  • Look within yourself
  • Be consistent

The Tomorrow Project at the National Positive Practice in Mental Health Awards tonight!

Presented by the Positive Practice in Mental Health Collaborative, The Tomorrow Project are shortlisted for the Suicide Prevention Services/Initiatives Award. Words cannot express how proud we feel as a team to be shortlisted for this award. Our colleagues Claire and Bevan will be at the ceremony in Liverpool tonight where hopefully the Tomorrow Project can come away as winners!

Would you like to work for Harmless as part of our Clinical Team in Leicestershire?

We are currently recruiting for Specialist Therapists, on a part time basis, to join the Harmless team. These roles will be based predominantly in Leicestershire and East Leake.


Please click here to download the application pack for this role.


This role is particularly well suited to someone early in their career looking for a long term opportunity to develop as a specialist therapist.

Please note: These positions will be primarily based in East Leake (Nottinghamshire), with work to also be delivered in Leicester City and across Leicestershire. Driving will be a necessary part of the role and therefore applicants will need to hold a valid driver’s license and have access to a car to be able to undertake the position.

Please submit all applications and any questions regarding this position to admin@harmless.org.uk.


JOB TITLE: Specialist Therapist (Leicestershire)

HOURS: Part time positions available

SALARY: Up to £23,250 per annum, pro rata (Depending on experience)

This position has been funded by the Big Lottery Fund.

Suicide impacts us all and is #everyonesbusiness

The Tomorrow Project are today showcasing our photography project for World Suicide Prevention Day.

The Photography Project is a visual story that makes the issue of suicide an accessible one across communities. The exhibition helps to promote a dialogue to give people with lived experience a voice and to give testimony to overcoming difficulties and reach out to people who might need  help. Harmless and The Tomorrow Project  want to convey a message of help.

We would like to thank BBC radio Nottingham and also Hannah for taking part in their piece with Val to share their transformative therapeutic relationship and journey of recovery.

Please join us today at Rough Trade on Broad Street in Nottingham for our photography showcase from 1pm to 6pm