Have you emailed Harmless for self harm support but not received a response? There may be a good reason…

We have become aware of people contacting us but thinking they’re not getting a response. There may be a good reason! Please read on. . .

We will try to get back to everyone who contacts us, and have systems in place to ensure that happens in the vast majority of cases.

The most likely occurrence is that our email reply has been sent to your junk folder (and not your inbox). We ask everyone to please check and add us as a safe sender. This is particularly true of those using outlook or hotmail.

It is important to remember our email support ends in .org.uk and not .co.uk or .com.

Did you get an auto response message when submitting a message online? If not, there is a good chance it didn’t send correctly. Also, our email support system sends an auto reply. If you did not get one, something may have gone wrong and we kindly ask you to try again or look in your jump or spam folder.

If you don’t provide an email address, we may be unable to respond to your message. This is because our email support is only set up to respond to those people who provide a working email account. We will be able to make contact using a phone number, but this will cause a delay in getting back to you.

When you send an email message, we usually need more information before we can support you further. This is because we have to keep you safe, and ensure you get the right help. If you do not get back to us with the information requested, we may be unable to support you fully until we do.

We take confidentiality seriously and are unable to confirm or deny if someone has contacted us unless they have given consent for us to do so. This is true of anyone aged 11 or over. That could mean you are under the impression we have not responded, however, it is possible that we have done but we have to maintain a level of confidentiality.

Sometimes we have responded but the time isn’t right for that person. They may chose to not opt in to services, or not engage with us. That is fine, and we are here when you need us and when you are ready. As mentioned above, Harmless will not confirm or deny if that person has or hasn’t responded unless we have consent. If a loved one has said we have not made contact, it could be they are not ready to engage. Remember, seeking support is often a difficult and daunting experience. This is especially true for those who may have been let down by services elsewhere. We would encourage family members and friends to support them during this distressing time, and seek help themselves in the meantime. We have a friends and family leaflet available if you need it. Also, we hold a monthly drop in service which often helps overcome barriers and challenges of accessing support.

Harmless aim to respond to emails within 5 working days, however, this may increase during busy periods. Please bear with us.

We do not get funding for our email support service. This is paid for by Harmless’ own generated income such as donations and training sales. That means we sometimes have to prioritise our funded face to face services during peak times. This can lead to a delay, but this is rare.

We are here to support you for as long as you need, but Harmless and The Tomorrow Project do not have the resources to provide immediate responses. If you need urgent help, we encourage you to contact one of the services below:

  • Samaritans on 116 123 (Listening support available 24/7, for all ages)
  • SaneLine 0300 304 7000 (Out of hours support service for those aged 16 and over, available 4.30pm until 10.30pm)
  • If you are experiencing a mental health crisis and need support, you can text SHOUT to 85258. (The service is available to all ages, available 24/7)
  • Childline at www.childline.org.uk (Phone, webchat, or email service for those aged 18 years old and under, available 24/7)
  • Hope Line on 0800 068 41 41 (For young people under the age of 35, open 10am – 10pm weekdays; 2pm – 10pm weekends; 2pm – 10pm bank holidays)
  • The Mix at www.themix.org.uk/ (Phone, webchat, or email service for those aged under 25 years old, opening times vary)
  • If you have an urgent medical problem and you’re not sure what to do, please contact NHS 111 (Available to all ages, 24 hours a day, 7 days a week)

Finally, on the very rare occasion your email has been overlooked, please contact us by emailing info@harmless.org.uk directly. Your email is important to us, and we are here to support you. We know that people who reach out to us are often in distress, and we are here for you as best we can. Remember, life can get better with the right help.

For and on behalf of The Harmless Team

From Harm to Hope: Introducing the Speakers

Naomi Watkins

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One of the UK’s leading Domestic Abuse consultants, as featured by BBC and commissioned by Lincolnshire County Council, Bristol City Council and University of Lincoln.

Naomi has worked in the field of Emotional Wellbeing, Healthy Relationships and Domestic Abuse for 10 years. She is a CAADA trained IDVA (Independent Domestic Violence Advisor) working with high risk cases, at risk of homicide. She has chaired MARAC (Multi Agency Risk Assessment Conferences) and worked closely with the CPS (Crown Prosecution Services). She has been trained in Emotional Wellbeing by the NSPCC and ChildLine and worked with them for 8 years.

She has worked with young people from the ages of 0-25years and adults in varying capacities. She has been a nursery worker, deputy manager in a nursery, project worker, support worker, housing officer, drug and alcohol worker, counsellor, domestic abuse worker, ChildLine counsellor and supervisor. She has strong expertise in working with young people and adults, she has had specialist training in Emotional Wellbeing and Healthy Relationships from the NSPCC.

She is a qualified counsellor and has worked with those affected by domestic abuse, low emotional wellbeing, stress, anxiety, depression, trauma, low self-esteem and confidence.

Having delivered various training to volunteers, staff members, professionals, children and young people, she has become a highly experienced trainer. She has written workshops for all levels and delivered to small and large groups alike.

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From Harm to Hope Conference

We are pleased to announce that Harmless’ third national self harm conference will be held on Thursday 1st March 2018, Self Harm Awareness Day. This year’s theme is ‘self harm: suicide prevention starts here’.

As in previous years, the conference will be shaped around the following five strategic areas:

Collaborative partnership
Service user representation
Effective practice
Driving change
Overcoming stigma and discrimination

Our conference gathers together leading academics and experts in the fields of self harm and suicide.

Form Harm to Hope: Introducing the Speakers

Alex Parkin

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Alex has 4 years’ experience working previously in nurseries and schools within Lincoln, having developed a passion for working with children with Special Educational Needs, Alex knew this is where she wanted to work. Alex has worked in children’s and adult’s residential settings for two years, providing daily support to them in a home from home setting.

Alex recently returned to education and completed her BSc Hons Degree in Health and Social care at Lincoln University, during her time at Lincoln University Alex started volunteering for local organisations within the care sector. Where she met Naomi Watkins, Alex worked alongside Naomi for over a year teaching Domestic Abuse workshops to young people and teachers. As well as providing nurture groups for young children within schools.

Alex found her passion working with children and young people, whilst supporting them with various topics. Alex began by providing one to one support work with young people, since then Alex has developed a passion to run support groups for young people in Domestic Abuse relationships and for Young Parents.

Since graduating in May 2017, Alex became the Co-founder of NWCH CIC alongside Naomi, a new and unique counselling hub in Lincoln, set up to support and help people within the local community following Alex’s passion.

Alex is also a mum to young children and loves spending time with them visiting new places. Alex can be found reading books and taking long mindful walks with her dog in the local park.

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From Harm to Hope: Introducing the Speakers

Sarah Kessling

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After achieving a BA (Hons) degree in Primary Teaching, Sarah began her career teaching at the Royal National Institute for the Blind. This role sparked an interest in pastoral support and led to her completing an MSc in Psychological Well-being. Consequently Sarah implemented this further education within her role as Student Development Officer at a Secondary School in Buckinghamshire. Both her interest in teaching and passion for mental health has led to Sarah delivering in the role of Training Team Leader at Harmless.

Sarah’s role continues to provide many opportunities to become involved in planning, facilitating and evaluation across the broad range of Harmless’ training programmes. 

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From Harm to Hope: Introducing the Speakers

Pam Burrows

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Pam Burrows has been speaking professionally for over 25 years in the public sector, third sector and in the commercial world. Previously delivering business skills workshops globally to blue chip companies, for the last 17 years she has focused closer to home on the value of boosting the confidence, energy and positivity of people.

In 2015 Pam won a European OSHA award with Nottingham City Homes for reducing stress in the workplace and also became a Fellow of the Professional Speaking Association.

Pam is a qualified Nursery Nurse, Social Worker and Master Practitioner in Neurolinguistic Programming (NLP). She appears regularly on TV and BBC Radio and has produced 2 short films on social issues.

She is taking far too long to write a book and to fill the gap has recently produced an Android and iOS app with free confidence boosting resources. Pam wears a tutu when the mood takes her, gives up sugar and takes it up again on a regular basis and quite likes hugging trees when no-one’s looking.

From Harm to Hope Conference

We are pleased to announce that Harmless’ third national self harm conference will be held on Thursday 1st March 2018, Self Harm Awareness Day. This year’s theme is ‘self harm: suicide prevention starts here’.

As in previous years, the conference will be shaped around the following five strategic areas:

Collaborative partnership
Service user representation
Effective practice
Driving change
Overcoming stigma and discrimination

Our conference gathers together leading academics and experts in the fields of self harm and suicide.

BOOK NOW

From Harm to Hope: Introducing the speakers

Marie Armstrong

Marie Armstrong is a Nurse Consultant leading the Child and Adolescent Mental Health Self-harm Service in Nottinghamshire Healthcare NHS Trust. She has over 29 years’ experience working across the four tiers of CAMHS and in 2000 was appointed as the first CAMHS Nurse Consultant in the UK. Her current role includes 50% direct clinical practice as well as research, teaching, professional leadership, consultation and service development. She has developed and implemented good practice guidelines for the management of young people who self-harm, contributed to the NICE guidelines on self-harm and speaks at conferences. As well as being qualified in Child and Adolescent Mental Health Nursing Marie is also a UKCP registered Systemic Family/Psychotherapist.   

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Launch day: #CheerForGood

Starbucks are partnering with Neighbourly to support local community charities with a donation.

Now it’s time to #CheerForGood

More cheers = More lives saved

We NEED You! 

Only 30 charities in the whole of the UK whose supporters cheer the loudest will get a £2,000 grant. So if you believe in saving lives please cheer for us!

How to Cheer

Please share and join our Harmless Neighbourly page in our big to shout the loudest! 

Alternatively…

Harmless will be at Starbucks in Giltbrook (near Ikea) today to fundraise! Come along to say hello, and if you can’t, tweet/Facebook post your support for @HarmlessUK with the #CheerForGood and #HarmlessUK hashtags. For those who can pop by, we have a photo prop at the ready. 

From Harm to Hope: Introducing the Speakers

Claire Dixon

Claire has been a specialist trainer with Harmless since November 2016. She previously coordinated and delivered healthy relationship work in secondary schools for domestic abuse prevention charity Equation.

Claire volunteered with Samaritans for five years as a listening volunteer, trainer, and coordinator for HMP Nottingham’s Listeners Scheme.

Claire’s passion for training in this sector comes through experience working with young people and schools, as well as personal experience of self harm, suicide and mental health problems. Through training, she hopes to further promote awareness and challenge stigma around self harm, mental health and suicide.

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From Harm to Hope: Introducing the Speakers

Dr Alys Cole-King

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Alys Cole-King is a Consultant Liason Psychiatrist who maintains a clinical and public health role within the NHS. She works nationally with Royal Colleges, voluntary bodies, academics, and experts by experience to raise awareness of suicide and self-harm. She promotes the need for compassion, collaboration, improved governance and promotes a common language to ensure an improved and more integrated response to people at risk of suicide. A contributor to the All Party Parliamentary Group for Suicide and Self-harm Prevention, Alys is also on the Royal College of General Practitioners (RCGP) Mental Health Training Advisory Group, and has contributed to their curriculum. Alys leads international campaigns via social media and works with the media to ensure a compassionate and safe approach to suicide prevention.

As Connecting with People Clinical Director, Alys led the development of Connecting with People’s Suicide Assessment Framework E-Tool (SAFETool). This approach is based on more than 20 years clinical experience, a thorough review of published evidence and a full time research project using psychological autopsy technique to investigate factors relating to episodes of self-harm or suicide attempts. Alys is a primary author of a number of papers, book chapters, webinars, podcasts, blogs and self-help resources on suicide and self-harm prevention, Alys has also contributed to the RCGP e-learning module on suicide prevention and delivered a BMJ Masterclass Webinar on suicide mitigation. Alys sits on the Editorial Board of the Journal of Compassionate Health Care, is a reviewer for several journals and sits on the international Expert Reference group advising Griffiths University academics, a WHO Collaborating Centre on responding to professionals who have experienced the suicide of a patient.

 

From Harm to Hope Conference: 

We are pleased to announce that Harmless’ third national self harm conference will be held on Thursday 1st March 2018, Self Harm Awareness Day. This year’s theme is ‘self harm: suicide prevention starts here’.

As in previous years, the conference will be shaped around the following five strategic areas:

Collaborative partnership
Service user representation
Effective practice
Driving change
Overcoming stigma and discrimination

Our conference gathers together leading academics and experts in the fields of self harm and suicide.

BOOK NOW

From Harm to Hope: Introducing the Speakers

Caroline Harroe, CEO, Harmless

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Caroline is Harmless’ CEO and one of its co-founders, launching the service in 2007 with fellow Director Amy, and ensuring the service has gone from strength to award winning strength.

Caroline has over 15 years’ experience in the field of self harm and mental health. A practicing psychotherapist and a tireless campaigner for equality for those experiencing mental health difficulties. Caroline is currently completing her PhD, is an elected member of the National Suicide Prevention Alliance and is involved in many local and national suicide prevention strategy and research projects.

Leading with experience, Caroline overcame her personal experience of self harm and mental health problems and after a long battle to overcome these difficulties, she now hopes to inspire hope in others by sharing her recovery.

From Harm to Hope Conference: 

We are pleased to announce that Harmless’ third national self harm conference will be held on Thursday 1st March 2018, Self Harm Awareness Day. This year’s theme is ‘self harm: suicide prevention starts here’.

As in previous years, the conference will be shaped around the following five strategic areas:

Collaborative partnership
Service user representation
Effective practice
Driving change
Overcoming stigma and discrimination

Our conference gathers together leading academics and experts in the fields of self harm and suicide.

BOOK NOW