It can often be scary for people to come into a suicide crisis service. Here are some frequently asked questions that service users coming in for the first time have asked us – we hope this helps when you’re deciding to call us!
I want to use your service but I don’t know how to get in contact – who do I message?
We have a few different ways you can access the service. We have our phone line (operated in office hours) on 0115 934 8447. If you don’t want to call up, you can also send us an email at email@example.com saying you need some support.
Please note, these platforms are not monitored 24 hours. Our staff are usually in the office from 9:30-5pm, Monday to Friday – emails and phone calls are not monitored outside of these hours.
What age range do you see at The Tomorrow Project?
We have no restrictions around age – anyone of any age can ask for support.
Where do you help people?
We are based in Nottinghamshire. We currently cover both Nottingham city and the county – if it’s difficult for you to get into our offices in East Leake or Nottingham, we can try and make arrangements to meet you somewhere you are comfortable.
I called/sent an email… what next?
When someone contacts us, we aim to respond to any messages/emails within 24 hours (or 1 working day). When you call us, you will go through to our voice message which will ask you to leave your name and a number we can contact you on. When you email us, you will get an autoresponder saying we will get back to you within 24 hours.
When we call you back, we’ll ask you if it’s a convenient time and if you have 15-20 minutes to talk. We’ll have a really informal conversation about how you feel, what you need, and how we can help fulfil that. Usually we will try and arrange an appointment for you to come into our service, or if more convenient for you, for one of our staff to come and meet you somewhere you are more comfortable (e.g. a pub, a café).
What happens at my first appointment?
When someone first starts accessing The Tomorrow Project, we do an assessment. This takes up to about an hour and a half. The assessment has a few different parts to it. We gather some basic information like full name, address, next of kin (if we’ve not already got it), and who else may be involved in your mental health care (including GP). We then go through some measurements with you, called the BDI-21, PHQ-9, and GAD-7. These only take about 10-15 minutes in total. The rest of the assessment is more conversational, and we try to make it as informal as possible so you feel listened to.
You can stop the assessment at any time if you feel uncomfortable or like it’s too much. We can do it over 2 appointments, or come back to it when you feel ready.
What do I need to bring to my first appointment?
Usually you won’t need to bring anything with you – just yourself!
Can I bring someone with me?
Absolutely, you can bring a friend or family member with you if you like. We would ask that they wait in our communal therapeutic room while we do an assessment, but if it’s a case that you would like them in the room for support, you can ask them to stay.
I have just had my assessment… what happens now?
Our staff will usually ask you if you’d like to arrange another appointment. In the assessment, usually we will collaboratively identify some needs that you have that may be contributing to you feeling suicidal. Often, but not always, examples of this can be things like trouble with housing, finances, school/university assignments, or work. As project workers, our staff can help you with these things, even if it’s pointing you in the right direction of more services that can help.
We’ll often do what’s called a Safety Plan with you, either in the assessment or soon afterwards. This is a living document which we work on together, adding to or taking away from it over time. We look at things that make you feel safe, secure and hopeful – as well as things that you find difficult, scary or unpleasant. This Safety Plan includes things like places that make you feel safe, hopes for the future, as well as things that make you feel worse or at risk of hurting yourself.
At the heart of our service is a real sense of hope that things can get better. Our job is to help you through difficulties you’re having, even if it’s just to give you somewhere safe to come and have a coffee and a chat with our friendly staff. It’s really important to us that we keep our service users at the centre of what we do – with that said, we really appreciate feedback and comments about the service to continually help us improve.
These questions are just a few of the many we hear from people in the service and are not exhaustive. If your question is not answered above, please do feel free to get in contact with us on firstname.lastname@example.org, or call 0115 934 8447 and leave a message).