Have you emailed Harmless for self harm support but not received a response? There may be a good reason…

We have become aware of people contacting us but thinking they’re not getting a response. There may be a good reason! Please read on. . .

We will try to get back to everyone who contacts us, and have systems in place to ensure that happens in the vast majority of cases.

The most likely occurrence is that our email reply has been sent to your junk folder (and not your inbox). We ask everyone to please check and add us as a safe sender. This is particularly true of those using outlook or hotmail.

It is important to remember our email support ends in .org.uk and not .co.uk or .com.

Did you get an auto response message when submitting a message online? If not, there is a good chance it didn’t send correctly. Also, our email support system sends an auto reply. If you did not get one, something may have gone wrong and we kindly ask you to try again or look in your jump or spam folder.

If you don’t provide an email address, we may be unable to respond to your message. This is because our email support is only set up to respond to those people who provide a working email account. We will be able to make contact using a phone number, but this will cause a delay in getting back to you.

When you send an email message, we usually need more information before we can support you further. This is because we have to keep you safe, and ensure you get the right help. If you do not get back to us with the information requested, we may be unable to support you fully until we do.

We take confidentiality seriously and are unable to confirm or deny if someone has contacted us unless they have given consent for us to do so. This is true of anyone aged 11 or over. That could mean you are under the impression we have not responded, however, it is possible that we have done but we have to maintain a level of confidentiality.

Sometimes we have responded but the time isn’t right for that person. They may chose to not opt in to services, or not engage with us. That is fine, and we are here when you need us and when you are ready. As mentioned above, Harmless will not confirm or deny if that person has or hasn’t responded unless we have consent. If a loved one has said we have not made contact, it could be they are not ready to engage. Remember, seeking support is often a difficult and daunting experience. This is especially true for those who may have been let down by services elsewhere. We would encourage family members and friends to support them during this distressing time, and seek help themselves in the meantime. We have a friends and family leaflet available if you need it. Also, we hold a monthly drop in service which often helps overcome barriers and challenges of accessing support.

Harmless aim to respond to emails within 5 working days, however, this may increase during busy periods. Please bear with us.

We do not get funding for our email support service. This is paid for by Harmless’ own generated income such as donations and training sales. That means we sometimes have to prioritise our funded face to face services during peak times. This can lead to a delay, but this is rare.

We are here to support you for as long as you need, but Harmless and The Tomorrow Project do not have the resources to provide immediate responses. If you need urgent help, we encourage you to contact one of the services below:

  • Samaritans on 116 123 (Listening support available 24/7, for all ages)
  • SaneLine 0300 304 7000 (Out of hours support service for those aged 16 and over, available 4.30pm until 10.30pm)
  • If you are experiencing a mental health crisis and need support, you can text SHOUT to 85258. (The service is available to all ages, available 24/7)
  • Childline at www.childline.org.uk (Phone, webchat, or email service for those aged 18 years old and under, available 24/7)
  • Hope Line on 0800 068 41 41 (For young people under the age of 35, open 10am – 10pm weekdays; 2pm – 10pm weekends; 2pm – 10pm bank holidays)
  • The Mix at www.themix.org.uk/ (Phone, webchat, or email service for those aged under 25 years old, opening times vary)
  • If you have an urgent medical problem and you’re not sure what to do, please contact NHS 111 (Available to all ages, 24 hours a day, 7 days a week)

Finally, on the very rare occasion your email has been overlooked, please contact us by emailing info@harmless.org.uk directly. Your email is important to us, and we are here to support you. We know that people who reach out to us are often in distress, and we are here for you as best we can. Remember, life can get better with the right help.

For and on behalf of The Harmless Team

Help us support more people like Graham….

Today, we are sharing Graham’s testimony (name changed for anonymity. The reason we’re pushing so hard for people to vote for The Tomorrow Project in the People’s Projects is so that we can support more people like Graham.

 

Now more than ever, we need your support to help us win a share of the funding to sustain and expand our life-saving project. We need to offer individuals who are facing issues of isolation, relationship and employment challenges and health needs a safe place. With your vote, we can do just that.

Please vote and share:

https://www.thepeoplesprojects.org.uk/projects/view/the-tomorrow-project

 

The Tomorrow project – a client testimony

“I first became involved with The Tomorrow Project at a suicide awareness event, when I met one of the Support Officers. She listened. She offered me help. After 6 sessions she has helped me identify myself, and plan the next step in greater exploration of myself. I will forever use the mantra she told me: “give yourself a break”.

If you also believe that everyone has a right to help and support, help us to keep our service alive: https://localgiving.org/donation/harmless?ref=aEpQP8AFnT&src=tomorrowproject

In the News – Some mental health services are telling patients: ‘If you really wanted to kill yourself, you would have done it’

People are encouraged to seek help if they are feeling suicidal like never before. Yet a deadly new mix of funding cuts and dangerous ideas about suicide are leaving many people with long-term conditions at greater risk.

Tom is 22 and has made a couple of serious attempts on his life following prolonged periods of depression. “When I regained consciousness after the last attempt”, he said, “I was told ‘If you really want to kill yourself, you would have done it’.” Tom, like many other people, feels like when he now contacts the crisis team, they treat him brusquely. “It is like they will only take me seriously if I actually die”, he continued. “I am told again and again ‘well if you really want to kill yourself, that’s your choice’.”

We are not talking about nuanced Schopenhauerian conversations about the right to die here. In the context of deep despair, the idea of choice is a deadly one, absolving the other party from doing everything they can to help the person in pain. If one is suicidal it is very difficult to feel any hope that things might change; one is often exhausted. It is crucial that hope is held actively by mental health professionals at these bleakest moments in a life.

To read the full article, please visit: http://www.independent.co.uk/voices/mental-health-nhs-suicide-crisis-untrained-staff-high-risk-underfunding-a8110186.html 

Charity Tuesday

Today is Charity Tuesday! As we approach the end of the working day (for most), why not finish off by supporting our life-saving suicide prevention work? You could start up a fundraiser, make a one-off donation or monthly transfer, host a bake sale, or even take part in a sponsored run. The possibilities are endless! By providing this support, you will be helping us to save more lives.

Let’s make this week’s Charity Tuesday one to remember. Become a lifesaver and support us today!

https://localgiving.org/charity/harmless/

Help us save lives, we need your support

Would you help us to keep our life saving support services afloat? We are appealing for regular monthly donors. It could be £5, £10, £15…..every penny truly counts.

£25 provides one therapy sessions

£45 proves one information drop in

£80 will pay for one talk to a school

£300 provides short term intervention for someone

We need your help

If you or anyone you know have been effected by our work, or believe in what we’re doing then please consider getting behind us and making a one off or monthly donation.

We fund our work 77% ourselves by fundraising and sales and we don’t want to turn anyone away. We need your help and people need ours.

Click this link for more information and to make a monthly donation: https://localgiving.org/donation/harmless/monthly

If you would like to talk to a member of the team about how you can donate or fundraise for us, please contact us at info@harmless.org.uk or call us on 0115 934 8445.

Merry Christmas from Harmless and The Tomorrow Project

On behalf of the Harmless and Tomorrow Project team, we hope you all have a safe and happy Christmas.

As we said yesterday, Christmas isn’t an easy time for everyone. While some of us are celebrating with our families, others are suffering, often in silence. People can feel isolated at this time of year, alone, or because this time of year is a time of reflection, can feel mournful and sad. It’s important to notice people around you and how they’re feeling. Often it’s not the grand gestures that can make a difference to how someone is feeling but the simple things- a phone call or text, a hug and a chat.

If you need immediate support over the next couple of weeks, please call Hope Line on 0800 068 41 41 or the Samaritans on 116 123.

Send a card, Save a life.

Harmless’ Christmas Cards are now on sale!

Help support vital self harm and suicide prevention services by sending a festive card this holiday season!

Send a card, save a life!

Premium quality cards come in packs of 8 with 2 designs and self seal envelopes

All the money raised will go directly towards supporting the ongoing work of Harmless and The Tomorrow Project and saving lives.

Buy yours in our online store: www.harmless.org.uk/store/Christmas-cards 

Can you help?

We are in desperate need of mobile phones for our clinical team. We are in need of mobile phones with basic text and calling services, unlocked to all networks or to O2.

With our growing service and all the money we raise or receive going directly to therapeutic support, we are unable to find the funds to buy phones, so we are asking you all for help.

The phones will be used by the team whilst in service and out on community based visits, so basic text and calling is all we need.

Are you able to help?

Please give us a call at 0115 880 0280 or email info@harmless.org.uk if you can help.

Suicide Prevention Service, The Tomorrow Project, hosts an event on 8th September exploring The Tomorrow Projects pathways, in line with World Suicide Prevention Day on September the 10th, 2017.

The Tomorrow Project will be hosting an event exploring the suicide prevention pathways, two days before World Suicide Prevention Day, 2017. Delegates will have the opportunity to hear about the life saving work we have been doing as well as hearing directly from people who have benefited from this innovative service, who will be telling their stories. The Tomorrow Project was established in South Nottinghamshire in 2012 after there were a number of deaths to suicide in a local community. By galvanising local support, bereaved families and professionals, The Tomorrow project was established to deliver services and support to reach people in distress and reduce suicide.

The Tomorrow project will also be hosting an introduction to effective risk assessment around suicide. This workshop will establish basic principles on effective risk assessment considering the following areas: Identifying risk factors, understanding & developing evidence based risk assessment tools, establishing current emotional states & behaviours and reviewing & revisiting risk.

Whilst there has been significant attention paid locally and nationally to suicide prevention, it remains a very specialist and under funded piece of work.

The bereaved by suicide also remain an overlooked group. These individuals are at an 80% increased chance of unemployment and a 1 in 10 chance of attempting suicide.

When compared with people bereaved through other causes, those bereaved by suicide are at an increased risk of suicide, psychiatric admission and depression, as well as suicide attempt and poor social functioning.

Penny Johnson, a bereaved mother, lost her son to suicide and says: “The Tomorrow Project is so vital in so many ways. Before my son died, we tried to get him help via the NHS only to be turned away because Jamie was over 18. I pleaded with them to help us, but they said that they couldn’t unless Jamie was the one asking for help but in October, 2012, Jamie took his own life. My family have been in turmoil ever since, each of us needing help in our own way and The Tomorrow Project has been there for us. I don’t know how we would have survived without them.”

The Tomorrow Project’s event is to be held at The Sir Collin Campbell building, September 8th 2017, in line with World Suicide Prevention Day. The team are incredibly excited to be hosting the event and look forward to meeting all attendees tomorrow.

A further ticketed event will be held on the evening of the 7th October at Ruddington Grange in Nottingham to celebrate the work and to raise money for the continuation of life saving work, with a drinks reception, dinner, live music and auction.

Tickets available now via: http://www.harmless.org.uk/store/Harmless-Celebration-2017